If anyone calls you and says they are from Microsoft and you have a problem on your computer, hang up. It’s a scam! Microsoft does not have the time or staff to monitor your computer. Never let someone access your computer remotely unless you know them. One of my clients was victimized this week so I wanted to remind you again.
External hard drives are not the best solution for your back ups! Hard drives can fail and, if your house were to burn down or be burglarized, you could lose your back up along with your computer. It’s so sad when people lose valuable docs and precious photos. There are many cloud-based back-up options available. Many of them offer free storage. Please be sure you have back-up systems in place.
It is really dangerous to continue to use Windows XP! Recently a local business was held hostage by a hacker who kidnapped their files and demanded a ransom of $500 within 30 minutes or $1000 if it took more than 30 minutes. You must have an operating system that is supported by frequent updates and always allow the updates to install.