How to Backup Your Computer

Why Backups Are Important

illustration of a traditional disc drive

Image courtesy of Pixabay

  1. Hard Drives Crash — Even though solid state drives, don’t have moving parts like disc drives, they can still fail.
  2. Computers can get stolen — especially if you travel
  3. Operating system (OS) updates can corrupt or delete your files.

I feel so sad when I see clients who are devastated because they didn’t realize how important their data was until it was gone.  

Think about all of the files on your computer.  Do you have an address book, irreplaceable photos or videos, music or movies you’ve purchased, important letters, legal documents, or medical records?  What would you do if they disappeared or were corrupted due to a hardware or failure or software glitch?

When you have a backups, you can easily restore your files from your backup.   

The Ultimate Backup Plan

Follow the 3, 2 , 1 rule  

  1. 3 backups
  2. 2 different types
  3. 1 off-site

If you have important files and photos and don’t want to risk losing them, this is the way to go.  With my Chromebook, I store everything in Google Drive and trust Google not to lose my stuff but you may not be as trusting.  With my PC, I use and external backup as well as Google backup and sync.  Another option would be to use Microsoft’s One Drive cloud plus an external backup.  This plan qualifies as “2 different types” and “1 off-site” but it’s only “2 backups.”  Decide on a plan that makes you comfortable but DECIDE and IMPLEMENT!

Off-Site (Cloud Storage)

Illustration of cloud backup

Image Courtesy of Pixabay

Google Drive, OneDrive, iCloud, Dropbox and other cloud services, enable you to store your files off site on their computers, but they are not doing continuous backups as you work and you have to make sure that your files get saved to the right location.

Continuous Backup Inside Software

Software programs, like Word or Excel can be set to update continually as you work but they may not be set up to do this by default. You may need to adjust the settings. Google docs does continuous backups automatically!  This protection assumes that your document file is connected to a cloud service.  It doesn’t do any good to have your document updating as you work on it, if it’s stored on your computer and your computer drive crashes.

Subscription Cloud Backup Services

Another solution is to pay for a service like Carbonite, Backblaze, or  iDrive. These services backup all the changes in all applications as they occur. You set up an account and then download an app that synchronizes your files between your computer and their servers.  They provide ample storage space with the basic fee and you can always increase the capacity if you need more storage. (Services and fees change all the time, so search on the internet or call me for help.)

External Drive Backups

image of external backup device

Image Courtesy of Pixabay

External drive backups provide a safety net in case an online/cloud backup should fail. It’s unlikely that an online backup system would fail, but you never know for sure. 

Your external drive backup should be set up to work continually in the background.  If you only use scheduled backups, you can lose changes made between scheduled backups.  For example: If you create a document on Friday, your computer doesn’t back up until Sunday, and your computer crashes on Saturday, you will loose the document created on Friday. 

A disadvantage to external drive backups is that they can crash just like any other drive they can get stolen, or damaged by a fire or natural disaster.

Again, in order for your files to be completely safe, you should use more than just an external drive backup.  Remember the 3 – 2 – 1 rule.

How To Set Up Backups With Microsoft Windows

Image of Windows Computer

Image Courtesy of Pixabay

For Windows 8 and 10  Use File History

File History automatically backs up your files every hour by default, but you can choose every 10 minutes, 15 minutes, 20 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, or once per day.

It will be set to keep your backups forever, unless you change it to 3 months, 6 months, 9 months, 1 year, or 2 years old. You can also have it automatically delete backups as necessary to make space on your drive.

  1. Connect an external hard drive to your computer using a USB port.  
  2. Open the Settings app or Control Panel from your Start menu.
  3. Navigate to Update & Security > Backup.
  4. Click Add a Drive and select the drive.
  5. Select More options to choose how often to backup, how long to keep backup copies, and which files to back up. 

Windows will backup your files to the drive, as long as it is connect it to your computer.  If you move your laptop, be sure to remember to plug your drive in again.

For Windows 7:  

  1. Go to the Control Panel
  2. click on System and Security
  3. click on Backup your Computer
  4. click Setup Backup
  5. click on the name of your external drive
  6. click Schedule to choose the day and time
  7. click Save Settings and Run Backup

Apple Computers

Image of Apple Computer and iPad

Image Courtesy of Pixabay

Use Time Machine

Time Machine keeps a day’s worth of hourly backups, a month’s worth of daily backups, and weekly backups until there’s no more space.

  1. Connect an external drive to your Mac and you’ll be asked if you want to configure it as a Time Machine drive
  2. Click Use as Backup Disk and Time Machine will automatically begin backing up everything
  3. Click the Time Machine icon on the menu bar and select Open Time Machine Preferences or open the System Settings window and click Time Machine to access its preferences window.

Enabling Time Machine on a MacBook will also enable the Local Snapshots feature. Your Mac will save a single daily snapshot as well as a single weekly snapshot of your files to its internal storage if the Time Machine backup drive isn’t available. This provides you with a way to recover deleted files or restore previous versions of files even if you’re away from your backup drive for a while.

Mobile devices

Tablets and smartphones have built-in auto-backup systems.  Check in Settings to be sure the backup feature is turned on and that it has backed up recently.

Archiving Files

storage devices for file storage

Image Courtesy of Pixabay


Files that you don’t intend to edit or view frequently, don’t need to be backed up continually and can be archived.  You can move the files to an external storage device and store it offsite by giving it to family members or putting it in a safe deposit box at a bank.  Consider making more than one copy and storing them in more than one location. This can save you money on cloud storage fees.

In Conclusion

check on your backups

Image Courtesy of Pixabay

Setting up backup systems is critically important but it’s also a simple matter of deciding on the systems you want to use and setting them up.  Once your backup systems are in place, you only need to check occasionally to be sure they are working properly.  (Just choosing your doctors and getting your regular checkups.)

You can do this!  Get it done so you can…


The iOS 12 Release Made Simple

This week, Apple released a new version of it’s operating system for iPhones and iPads, iOS 12 and many of you may not care much about it.

I’ve been looking forward to this update because it’s supposed to make older phones run faster and I still use an iPhone 6 Plus.  It will be interesting to see how it works.

While there are many interesting and innovative new features, I doubt that I will use most of them.  We’ll see….

Here are two simple, but important things you need to know:

  1. Wait a few weeks to be sure that any bugs are worked out of the software (There are usually several updates that come out during the weeks following a new iOS release so wait until “the dust settles.”
  2. Be sure to create a backup before allowing the iPhone or iPad to install the update (in case something goes wrong).

After a week or so you should see a red badge with a “1” appear on the Settings icon. Tap Settings > General > Software Update.  You will need Wi-Fi access and your battery charged above 50 percent or the device will need to be connected to a charger.  (Actually it’s a good idea to connect it to a charger during the update process in any case).


You can get iOS 12 if your running iOS 11.
iOS 11 is supported on the following devices:
iPad Air
iPad Air 2
iPad Pro
iPad mini 2
iPad mini 3
iPad mini 4
iPod touch 6th generation
iPhone 5s
iPhone SE
iPhone 6/6 Plus
iPhone 6s/6s Plus
iPhone 7/7 Plus
iPhone 8/8 Plus
iPhone X
iPhone XS/XS Max (will ship with iOS 12)
iPhone XR (will ship with iOS 12)
The following Devices are not supported:
iPhone 5
iPhone 5c
iPad 4

So, the oldest Apple devices that can support iOS 12 will be the iPhone 5s and the iPad Air.


You can either create a local backup using iTunes, (for the more tech-savvy user who doesn’t want backups on the cloud) or backup to iCloud by going to Settings > iCloud > Backup, and then turning on iCloud Backup (simpler and easier).


While iOS 12 doesn’t need as much free space for the installation as earlier versions of iOS, it’s still a good time to get rid of apps that you no longer use — or have never used.


  • If you use iTunes for backup and the data is encrypted, you’ll need that password handy in case something goes wrong.
  • After the upgrade, you’ll need to enter your iCloud password to reconnect to all your data and photos on iCloud.
  • You may also need your passwords for logging in again to some of the apps on your device.

For details about the many new features of iOS 12 see: Apple iOS 12: Cheat sheet by TechRepublic

Are you excited about any of the new bells and whistles?  Do you have any questions?  I’d love to know what you think.  Post in the comments section below.

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Smartphones are essentially hand-held computers with phones and cameras.  Many of them cost as much as a laptop computer.

When it comes to choosing a smartphone, it’s a matter of lifestyle, personal interests, and budget.  You may not need a smartphone at all, or you might enjoy having the latest and greatest.

I have clients on one end of the spectrum who have tried using a smartphone and then decided to just get a simple flip phone for emergencies and, on the other end are clients who enjoy having all the bells and whistles on the latest $1,000 + phones. I have one client who has decided that he likes his phone better than using a computer and uses it exclusively.  (Actually, that’s probably the wave of the future. Young people are heading in that direction. Before very long, we may only see computers in offices.)

Unlike basic cell phones, smartphones require a data plan for email, web surfing and getting data to the apps.  A data plan will increase your cell phone bill by at least $40/mo. ($480/yr.) so you’ll need to decide if the benefits, justify the additional cost.

Ask yourself, why you want a smartphone?  Is it just because your kids say you should have one or because you don’t want to be behind the times?  Has anyone actually shown you what they can do or explained the advantages?

Schedule a Complimentary Consultation to help you

decide on the best choice for your unique needs:

The Basic Functions of a smartphone include a phone, camera, address book, maps for navigation, texting, email, calendar, calculator, alarm clock and timer, web browser and voice recognition/digital assistants, like Siri, Google Assistant.

In addition, there are apps for everything under the sun — documents, banking, invoicing, music, podcasts, games, health and fitness, weather, stocks, news, and more.

People who have businesses like me may need to have a digital calendar and other business-related apps at the ready.

Some people use their phones primarily for entertainment — texting, playing games, taking photos, or listening to music or podcasts, etc.

Others depend on smartphone apps for traveling — to find RV parks, translate languages, find the best gas prices, etc.

If you just want to dip your toe in the water, there are inexpensive phones that are very good.  At some point you may find yourself wondering “what was life was like before I had a smartphone?” or you might decide you don’t need one but at least you will be making an educated decision.

If you have questions or would like a patient, understanding person to help you gain clarity, you are welcome to schedule a complimentary consultation with me.

Choosing the Right Phone

Since smartphones are mini hand-held computers, the considerations are the same as for buying a laptop or desktop computer — processing speed, memory, storage space, screen resolution, and security.

The type of processor and chipset (the processing and memory units of a computer) and the LTE bands and frequencies that connect the devices to the service providers’ networks, (Verizon, Sprint, T-mobile, AT&T, etc) are important considerations for people who run apps or games that need a lot of processing power.  These factors will not be as important for people who only make calls, send texts or use simple apps like Uber or Facebook

Screen resolution is a matter of aesthetics and will be more important to people who do a lot of photography or play video games.

Storage is important if you take a lot of photos and videos, or download a lot of music or movies.

  • Photos: 16GB = 4096 photos, 32GB = 8192 photos, 64GB = 16384 photos, 128GB = 32768 photos.  To make it simpler, if you took 10 photos a day, you’d fill up 16GB in a little over a year.
  • Videos: When recording at 720p, you get about 20 minutes HD footage, per GB of memory. So on a 32GB card, you’d get about 10 hours 40 minutes
  • Music:  1GB would give you roughly 200 songs and you could use online services like Pandora instead of downloading your own.

Camera specs will matter to avid photographers.  Most people won’t notice the differences.

You’re probably not interested in understanding all the technical specifications and that’s fine.  The main thing to keep in mind is that the technical specifications affect prices. If your needs are fairly simple, you might be very happy with a less expensive phone.  I think most people pay more than necessary.

A great source of information is  If you can understand “geek speak” and want detailed information, you can find it at


If you use an apple computer or tablet, your techie life will be much simpler if you stay in the “Apple Universe” and use an iPhone. The hardware is well-made and durable, the software is user-friendly, they offer excellent security protection, and there’s no advertising or annoying third-party apps pre-installed.

Android phones

You can get a decent Android phone for quite a bit less than the most inexpensive iPhone which is $350. The main issue with Android phones is that the Android operating system is “open source.” That means it’s available for everyone to modify. Whereas Apple has complete control of the iPhone hardware and the iOS operating system, Android hardware is made by many different companies and some of the phones aren’t kept up to date with the latest versions of the Android OS. In fact, some of the companies modify the operating system. You want to be sure that your phone will be eligible for security updates for the whole time you have your phone or be prepared to buy a new phone later. A lot of times the availability of updates depend on the carrier. (Verizon, AT&T, Sprint, T-mobile.)

The Benefits of Unlocked Phones

An unlocked smartphone is a phone that isn’t tied to a specific carrier or contract.  It gives you the freedom to shop for the latest phones and plans as often — or as infrequently — as you like. The biggest advantage is that they don’t come preloaded with numerous carrier applications that take up space and confuse people.  Unlocked phones are more apt to work for international travel.

Click here to see my recommendations for phones to buy.

Important Disclosure:

Some of the links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. There is no additional cost to you. In fact, I have endeavored to save you money by choosing the products and services that are the best value.  I have not been given any free products, services or anything else by these companies in exchange for mentioning them on the site. I recommend them only because I want to help you make the best choices for your particular needs and budget, not because of the small commissions I make if you decide to buy something.

All About Printers has a very informative and funny article about printers, by Liam McCabe, Why All Printers Suck – Even the Best Ones

You’ll be gratified to know that printer frustration is not your fault.  McCabe says, “Close your eyes, take a deep breath, and stop expecting printers to “just work” because that would make sense in a world where a touchscreen supercomputer fits in your shirt pocket (mobile phone). Like most things in life that you have no control over, you’ll be happier if you accept printers for the janky money pits that they really are. Most of you are going to hate something about any printer that you buy, and there’s nothing you can do about it. Instead of fighting it, try to reframe the issue in your mind: You’re not buying a printer because you’re supposed to have one at home. You’re buying a printer because it’s (just barely) less inconvenient than going to a copy center.”

There’s lots of good information in his article, and it will make you laugh, but here’s what I think you want to know, explained in simple terms:

Printers are actually pretty inexpensive when you consider all the amazing technology in them — the print-heads, the ink, and the mapping software.  That simple-looking box can cover a piece of paper with a precise array of millions of dots of colored ink in a few seconds.

The cost of the printer doesn’t cover the costs of the research and development, manufacture, and distribution. The manufacturer is essentially subsidizing the machine with the intention of recouping its costs from your ink purchases.

Don’t use generic ink cartridges.  Ink is formulated to work with specific print-heads. Generic ink might not have the right properties.  Also, inkjet printers designed for home use have print-heads built into the cartridge itself. There’s no permanent print-head in most inexpensive printers. If you refill a cartridge you might still have a burnt-out print-head.

Some manufacturers purposely design their printers to shut down if you try to use third-party cartridges. It’s very frustrating, but remember, they’re just trying to protect you from a big mess.

On the other hand, it’s OK to use generic toner cartridges.  Toner is an electrostatically charged powder (part polymer, part carbon), and the cartridge itself is just a simple plastic container. There aren’t any fancy print-heads or circuitry. Manufacturers don’t try as hard to protect toner cartridges, they just charge a higher markup on the printers themselves.

If an ink cartridge is missing, your printer will not print and it may not even scan.

If your home network is more complex than just a modem, a router, and your PC, there’s a chance that you’ll run into network connectivity problems. Networking technology in the printer industry is not very good.

At some point, you’ll need to manually download new drivers for your printer after updating your operating system. It would be nice if this happened automatically, but it usually doesn’t. Some companies are better than others at issuing new drivers in a timely manner. has found that Brother is very diligent and Canon is the most likely to stop updating drivers for printers that are more than a couple of years old.

The Bare Minimum

If you just need something to print words, the simplest solution is a cheap laser printer.  It will cost less than $100 to buy and less than 2¢ per page to operate. Because a laser printer uses toner instead of ink, the toner cartridge won’t dry out even if you print infrequently and you can safely use cheaper, third-party toner if you want to save money.

You’ll have to go to a copy center if you want color prints and the LCD screens on these printers tend to be small and hard to use but it’s better than not being able to print your black-and-white tax returns because one of your color cartridges has dried up.

Home Office

If you need more out of your printer, consider an all-in-one inkjet printer. These are best suited for home offices that occasionally use color printing, scanning, copying, or faxing but don’t require any of these tasks on a daily basis.  An all-in-one inkjet printer costs about $200 and printing costs 2¢ to 4¢ per page for black-and-white and 7¢ to 10¢ per page for color. However, unlike a laser printer, you have to use the ink regularly or the ink will dry up and ruin the print-heads in spite of the automatic purges to keep their nozzles clean and ready to print.

It’s fairly common with my clients who are only here in the desert during the season, to have problems with ink drying up in the ink jets from lack of use. So if you don’t print frequently, a laser printer is a better option than an inkjet printer.  (Note: I’ve had problems getting Brother laser printers to work with iPhones, iPads, and Chromebooks even though they claim to work with mobile devices.)

If you only need to scan an occasional document and don’t need a sheet feeder, use a scanning app on your phone or tablet instead of a printer scanner. Printer scanners are very slow and the apps that talk to the computer are poorly designed and very confusing.

It’s a good idea to read some user reviews of any printer that you’re considering. Some printers may test well in a controlled setting when used by experienced testers but fail a home test. User reviews will give you an idea of long-term reliability as well as details that the pro reviews sometimes overlook, like poorly written owner’s manuals, jams with card stock, or problems with the fax machine, etc.

To see my recommendations for specific printers and other techie gadgets, go to Resources Page.


What Are Cookies, What Do They Do, And Are They Harmful?

Cookies, you’ve probably heard the term and you might have some concerns about what they do, but maybe they’re just one of those “techie mysteries.”

By the end of this lesson, you will understand and be able to explain

  • What cookies are
  • How cookies work
  • How cookies help web browsers improve your experience,
  • Why websites and ad-serving companies use cookies
  • How to control which cookies get sent to you

Have you ever wondered how websites remember your username and password every time you visit, or how online stores know which items you’ve added to your shopping cart or how ads seem to know what you’ve been looking for? (kind of creepy!)

Well, cookies make this all possible. Cookies help websites and advertisers customize your online experience.

So what is a cookie?
A cookie is a small digital file that a website places on your web browsers (like Microsoft Edge, Google Chrome or Mozilla Firefox) so the website can identify you when you visit. It doesn’t identify you by name or by personal information, it just assigns your web browser a digital ID that might look something like this.

HTTP/1.0 200 OK
Set-Cookie: lu=Rg3vHJZnehYLjVg7qi3bZjzg; Expires=Tue, 15 Jan 2013 21:47:38 GMT; Path=/;; HttpOnly
Set-Cookie: made_write_conn=1295214458; Path=/;
Set-Cookie: reg_fb_gate=deleted; Expires=Thu, 01 Jan 1970 00:00:01 GMT; Path=/;; HttpOnly

The term “cookie” was coined by web browser programmer Lou Montulli. It was derived from the term “magic cookie”, which is a packet of data a program receives and sends back unchanged, used by Unix programmers.

Here’s How They Work
When you visit a site like for the first time, Google places a cookie on your browser and the next time you visit Google, your browser automatically sends that same cookie with an ID number that allows Google to recognize you. Not by name…but as a user, using your web browser…you’re just a digital ID

All search engines and most websites use cookies. Cookies allow the sites you visit to recognize your computer when you return and then tailor your online experience accordingly.

It’s a lot like the claim check you get from the dry cleaners. When you come back for your clothes the clerk uses the number on your claim check to give you the right item. In the same way, when your cookie tells Google that you’ve visited its site before, Google is able to remember your preferences — like the fact that you want to see your search results in English or that you’ve turned on the Safe Search (a tool that blocks adult content from your search results).

What else do cookies do?

  • On weather sites they remember which cities you want the forecast for
  • On e-commerce sites they make sure all your selections are in your virtual shopping cart when you go to checkout and
  • On finance sites they allow you to easily track your stock portfolio without having to re-enter the information every time you visit

So you can see that cookies can you a lot of time and, you don’t need to be afraid of them. Like a claim check, a cookie ID is usually just a combination of letters and numbers. Most of the time there’s no personally identifiable information in a cookie file and cookies cannot be used to run programs on your computer, access information on your hard drive or deliver viruses.

There are different types of cookies

first-party cookie is the kind of cookie I just told you about – a cookie that goes back and forth between your browser and the website you’re visiting allowing that website to store information about your preferences.

There are third-party cookies that work a bit differently Unlike first-party cookies that travel back and forth between your browser and the website you’re visiting, third party cookies typically travel between your browser and the website of a company that’s displaying an ad on the site you’re visiting. That’s why they’re called third-party cookies –
because the websites sending cookies to your browser (the ad serving company) is a different site from the website you’re visiting.

Ad serving companies use third-party cookies to remember what ads have already appeared on your browser, that you clicked on an ad for a product and you saw the same ad twice. (For example, you clicked on an ad for Toyota and you clicked on an ad for Camry  twice.)

This information helps advertisers

  • deliver ads that are relevant to your interests
  • control the number of times you see a given ad
  • measure the effectiveness of ad campaigns.

What if you don’t want websites recording your preferences or ad serving companies knowing your web browsing history?

It’s easy to set up your browser to notify you when cookies are being sent, to refuse cookies from certain websites and ad-serving companies or to refuse cookies altogether.

However, bear in mind that, if you disable cookies, websites won’t be able to retrieve your preferences, or save settings to customize your visits in the future.

Nowadays, many websites show a notification that warns you that the website is using cookies and you have to click “Allow” That’s because European law requires that all websites targeting European Union members acquire “informed consent” from users before storing non-essential cookies on their devices.

So now you know

  • What cookies are
  • How cookies work
  • How cookies help web browsers improve your experience,
  • Why websites and ad-serving companies use cookies
  • How to control which cookies get sent to you

Has this information been helpful?  Has it changed the way you feel about cookies?  Please comment below and let me know what you think.

And if you have benefitted, please share this with your friends so they can “make peace with cookies” and have more fun too.

Above all else, Enjoy!


The Windows Store is Now the Microsoft Store

Did you notice the Windows Store is now called the Microsoft Store?Chris Hoffman on wrote a hilarious article cataloging the many ways Microsoft has confused consumers with name changes.  When I read the article, I laughed so hard, I cried.   You can read the entire original article here  Microsoft Sucks at Naming Products  by 

Here’s an excerpt:

“As you may have recently noticed, the Windows Store app on your PC—the one that offers app downloads—is now named the Microsoft Store. Of course, the “Microsoft Store” is also the name of a chain of physical stores Microsoft operates where they sell laptops. Just imagine if Apple suddenly renamed the “App Store” on iPhones and Macs to the “Apple Store”. Apple would be mocked everywhere, even on late night TV. The only reason people aren’t laughing at this new name is because no one cares about the Windows Store.”

OMG  that is so true!  Who cares about Windows apps anyway.  LOL  I’ll bet you didn’t even notice that it’s been renamed!

I’ve often commented to my frustrated students that I’m so sorry that Microsoft just keeps messing with people and doesn’t seem to have a clue about what consumers want.  Reading about the many mistakes Microsoft has made over the years was pretty amazing.

Chris suggests that “Microsoft should just name these updates after dogs.  It may sound like I’m joking, but cats worked for Apple and at least they’d be more memorable than the confusing collection of names we have now.”

Too funny!

The “Microsoft Store” suddenly replacing the “Windows Store” isn’t an isolated incident. Like other companies that should know when to quit, Microsoft keeps renaming products with perfectly good names.

If you have the time, and want a good laugh, you can read the rest of the litany of crimes here


How to Avoid Getting Scammed

This post was updated on October 20, 2018

Star Wars Gif,

Have you been receiving phone calls or been seeing websites that claim your computer is infected with a virus?

They are scams!  Clients call me quite often about these. Just this past week, I was working with a client when she received one and a couple of days later another client left me a message with a recording of it!  It’s actually pretty funny when you understand what’s going on!

So it’s time to for me to reminded you again, that neither Microsoft nor Apple is going to call you!  

Here is a link to an excellent page on Microsoft’s website that has everything you need to know about it.  Avoid Tech Support Phone Scams

Scam artists know how to scare people and get them rattled so they won’t think clearly and will react hastily.  They have been able to trick some pretty tech-savvy people.

These types of scams are not only stressful and expensive, but they cause considerable embarrassment. (Here is a video  from NBC News that explains how they work)

Here’s a recording of the calls being made to people here in the desert now.

The good news is that you can protect yourself with these Techie Tips:

Be aware that there are many variations on this type of scam.  It’s called Social Engineering.  They rely tricking people.  They use emails, fake websites and direct phone calls and they may claim that they are from Apple, Microsoft, the IRS, a Bank, Netflix, the FBI, AT&T etc., etc.. (there will me more…)

Here is the simple, easy way to handle all of these:  

    • Hang up the phone
    • Delete the email
    • Close the window (If the window won’t close, close the web browser if that doesn’t work, shutdown the computer and restart.

Do not call any number suggested

If you feel you must verify that it’s a scam, find the correct customer service number on your monthly billing statement and call the company directly or, If you look up the phone number on the internet, be sure that you are on the company’s website and not a fake look-alike site.)

If you get tricked by one of these scams, and allow access to your computer, don’t panic.  It will cost you $100 or more but it can be fixed.  You can:

  1. Take it to a repair shop for a complete check up and removal of any viruses or spyware.  (Let me know if you would like a referral.)
  2. Or you might just invest the money in a Chromebook instead.  (Call me for a free consultation to determine if a Chromebook is right for you.)

Note:  Running a scan with your antivirus software may not be adequate.  Each antivirus program has its strengths and weaknesses and you can’t depend on just one in a situation like this.  

The scammers may not have installed a virus.  They may have installed spyware, a keylogger (tracks the keys you use for typing passwords), or remote access software (to give them access to your computer any time they want).  Their goal may have been just to get you to pay for phony tech support but you can’t be sure. You should engage the services of a professional.

If you have passwords stored in a document on your computer, you may want to change all your passwords.  (Using a password manager will protect you from this complication.)

An even simpler solution to all of this is to use a Chrome OS computer and Gmail.  Gmail is very, very effective at sending scam emails to the Spam folder and Chrome OS does not allow scammers access to install spyware.

Some Chromebooks cost less than the price of a virus repair for a PC or Mac and you won’t have to pay annual fees for antivirus protection and backups.  Everything is done on “the cloud” so you can’t lose your files. Let me know if you want more information about Chromebooks.

I hope this Techie Tip has increased your confidence and alleviated any fears you may have had.  Now you can confidently and calmly,

  1. Delete scam emails,
  2. Close fake web pages,
  3. Hang up on scam phone calls.  (Feel free to give them a piece of your mind first if it will make you feel better.  Leo Laporte says, “Does your mother know that you’re doing this?”)
  4. Enjoy a peaceful techie life!

Please share this with your friends and encourage them to sign up for Techie Tips, so they can be safe and fully enjoy technology like you.   They can sign up here:



Holiday Shopping Safety Tips

This week I received an email from a client about the “UPS Package Delivery Failure” email scam.  He wanted to know if it was a real threat or just a phony scare.  It’s a real threat, it’s been going around for years, and I want everyone to be aware of it.

These scam emails say that a package delivery company was unable to deliver a package and include instructions for things you need to do, that will steal private information or install a virus on your computer.

The main thing you need to remember is that a delivery company will not ask you to print anything or submit information.  If an email asks you to do that, delete it immediately and call the company directly to see if they are trying to communicate with you.

Here is a link to an excellent article on Snopes that explains all the details.

Package Delivery Failure Virus

And while we’re on the subject, now is a good time to review some other safety tips for internet commerce.

Here is a link to good information from the Google Safety Center.

Online Shopping Safety

My “simple, easy and fun” solution is to
Be conscious that there might be hazards
Take time to look at things carefully
Trust your instincts and
When in doubt, ask me

Wishing you a peaceful and joy-filled holiday shopping season,

Black Friday Technology Shopping Guide

If you’re planning to buy a new computer or mobile gadgets this Holiday season, you will appreciate this great article from ZDNet about Black Friday deals.  They’re going to be updating it continually too.  Great service for people!  Thanks, ZDNet!

If you’re like me, and not willing to participate in the Black Friday frenzy, you may still be interested to see what’s being offered.

My recommendation for most people is Chromebooks, Chromeboxes and Chromebases.  They are truly the simple, easy and fun computer solution.  See Tablets VS Chromebooks

If you don’t have a cloud-ready printer, you might need to buy one to work with Chromebooks, but you will still spend less than it cost to buy Windows or Apple products.  Cloud-ready Printers

Chromebooks require no maintenance, anti-virus or malware protection so there are additional long-term savings.  Google Docs are included and they’re free!  No need to pay for Microsoft Office Suite.   All About Google Docs

If you are buying mobile gadgets, be sure they will integrate with your computer easily — that they are in the same ecosystem, i.e., Google, Apple, Amazon, Microsoft.  If you have gadgets from different worlds, it’s possible to set them up to play together, but you might need my help.  Sales Reps and Tech Support Reps, are familiar with only one ecosystem and do not know how to set things up across platforms.

Sign up for a complimentary pre-purchase consultation.  Getting the right devices that will “play together nice” will solve most of your frustrations.

Make an appointment for me to check the settings on your devices to be sure they are set up properly.  Just this week, I discovered that a client’s iPhone was not backing up her photos!  (Photo Stream only saves your most recent 100 photos and then dumps the older ones.)

If this information has been helpful, please share it.

Let me know how I can help you.  Contact me directly or post a comment below.  Enjoy!


Techie Tips Live Class This Saturday – How to Buy A Printer: Tips and Tricks

Do you find shopping for printers to be very complicated and a little overwhelming? I do too! There are so many makes, models, features, and prices!

People frequently ask me what I recommend and it’s hard to know where to start.

I recently had to buy a new printer myself, and in my haste, I made a big mistake. I learned from the experience and I decided it would be a good idea to create a class on how to go about finding the best printer for one’s individual needs and budget.

This class will teach you:

  • What to look for
  • How to do research and
  • How to shop for a new printer.
I hope you will join me this Saturday, November 18th, at 9:00 AM for this complimentary online class (in my Zoom Room)

I will show you my process, some internet tips, tricks, and answer all your questions. It will be fun!

The class will be recorded, so if you can’t attend the in person, register anyway and I will send you the link to see the recording.

Please share this invitation with your friends so they can register too.

You are invited to a Zoom meeting.

When: Nov 18, 2017, 9:00 AM Pacific Time (US and Canada)

Register in advance for this meeting:…

After registering, you will receive a confirmation email containing information about joining the meeting.

Hope to see you in class!



P.S. If you’ve never used Zoom before: Zoom will automatically instruct you how to download the Zoom interface and join the session. It will only take a few seconds, and you only need to do it once. You can see a tutorial video here

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