Category: Learning

Facing Fears and Moving Forward

Victory laptopLearning new computer and gadget skills is as much about overcoming “fears” as it is about learning skills. Most of my clients express some version of “I feel so stupid, or I’m afraid I’ll break it, or I’m too old to be able to do this.” When we try new things for the first time we often experience fear of failure, but my clients inspire me everyday as they “step up to the plate,” face their fears and move forward! As they learn new skills they are empowered to take their personal lives and businesses to the next level:
  • consultants learn to use video conferencing

  • authors learn to blog

  • real estate agents learn to send contracts to clients for digital signatures,

  • coaches learn how to use Facebook groups to motivate and inspire their clients

  • Grandmothers learn how get grandkids photos from their smartphones to Costco for prints

These victories fuel my passion for my work and I’m so grateful for the opportunity!

Enjoy!

Mardi

Fear Not the F Word!

From my favorite business development program, www.BookYourselfSolid.com  As an educator, I always want my clients to know and accept that “there are no failures, only lessons.”   Enjoy!

How I Nearly Got My Mouth Washed Out With Soap

Ralphies-soap

Growing up in my family, we never talked about the F word. It was never, ever tolerated.

My mother was an especially difficult taskmaster. The mere possibility of the F word would incite her fury; and her condemnation. I could get my mouth washed out with soap!

The F word: Failure. Bad.

If I brought home a paper or a quiz with a B+, my mother would say, “That’s nice, dear. But it’s not as good as an A.” If I came home with an A, she’d smile and observe, “That’s wonderful dear. But it’s not as good as an A+.” A shadow would hang over a 99; after all it wasn’t a 100. (“Not good enough” was the message.)

While this spurred in me a drive toward perfection and excellence (and no doubt a bit of neurosis), it also deprived me of opportunities. I eschewed risk because risk could lead to failure.

I have come to discover – and appreciate – that there are no failures. Only lessons.

In his fascinating book, Black Box Thinking, Matthew Syed contrasts how failure is understood in the fields of aviation and healthcare. In aviation, pilots and teams are encouraged, without penalty, to disclose and report errors. Failures (accidents) are relentlessly scrutinized (often by analyzing black box data).

The information gathered is meticulously analyzed, clearly assimilated and rapidly disseminated so that ever more reliable systems and processes can be implemented. The culture surrounding the aviation industry expects and demands this; and the result has been that the fatality rate in aviation has plummeted.

Aviation accidents now are rare.

Health care, on the other hand, has demonstrated a culture of obfuscation when it comes to failure. It tends to deny and cover up its errors. Some physicians tend to have an aura of infallibility. The hierarchical structure discourages the questioning of a physician’s decisions. Bad outcomes are clothed in euphemisms. Incident reporting is often frowned upon, and sometimes punished. There is no standardized industry-wide error reporting system.

Preventable medical accidents are now rampant… and increasing. (By one estimate equal to a jumbo jet falling from the sky every single day!)

In aviation, failure is the opportunity to learn. In health care, it is a call to circle the wagons… and hide.

What will it be for you?

Too often, fear of failure has caused me to keep my head down, to play it safe. Too often I haven’t pushed the edges: Those edges where we grow. (And beyond those edges – oh my, that’s where the magic dwells.)

Too often, I have made failure personal, a sad story all about me. Rather than saying “It didn’t work,” I would think, “I didn’t work. Poor me.”

But what’s true is this: Great minds, great creators, great artists, great athletes, great innovators… they embrace failure. They seek it out. They see it as part of a magnificently generative process. They see it… as opportunity.

They know that the faster you iterate, the faster you fail, the faster you learn what doesn’t work, the faster your journey to success.

I have discovered, too, that following a tried and true formula like Book Yourself Solid® ensures faster iteration and reliable results.

By now, I have made a gentle peace with failure. I’m not yet courageous enough to seek it out. But when it shows up – as it often does – I sit it down and listen to it. I study it; and learn from it as best I can. And quietly remind myself that “it” didn’t work; that I’m ok.

Because I have come to know this: When we study failure – and learn from it objectively – we grow, our businesses flourish, and our lives become richer. When we fear and eschew failure, we deny our humanity, we narrow our potentiality, and we disserve our destiny.

There is a weary world that needs us, that desperately needs us to show up now, with those gifts and talents that only we can share, unburdened by any of our sad stories of inadequacy.

So fail forward fast.

And fear not the F word. It is the road to the business and the life you want.

Walt

Walt Hampton, J.D.
President & Chief Operating Officer
Book Yourself Solid® Worldwide

​Do You Use Skype or Face Time?

Why Use Skype?

Skype is an app that lets you connect with people using the video camera on your computer or mobile device.

Face Time does the same thing, but only works with Apple products. Even if you use Face Time, it’s a good idea to know how to use Skype as well. They are both very simple and easy to use and they are truly one of the best benefits of modern technology.

A friend of mine uses Skype to play checkers with her 9 yr. old grandson who lives out of state.

Parents use it to stay in touch with their children when they have to be away on business trips or vacations. They can read the children a bedtime story, watch them get tucked into bed, and throw them a kiss goodnight.

Several clients have had me show them how to use Skype for important job interviews. We practiced calling each other, chose the most flattering camera angle, picked the most attractive background, and discussed what to wear. It is so rewarding to see people gain confidence and be optimistic about getting the job!

Video chat is great for online dating and long-distance relationships too.

Businesses use Skype for video conferencing because they can have multiple people on a video call. They save a lot of money on air travel, hotels and meals.

On an internet enabled big screen TV, it can feel like you’re actually in the room with distant family members. You can even watch each other open Christmas presents!

On mobile phones, you can only use audio for group calls, but on your computer or internet enabled TV you can do video conference calls.

Skype also supports audio calls to traditional phones. Using Skype on your tablet or smartphone, you can call somebody on a regular telephone. This is really handy if you are traveling and don’t have access to phone service but do have access to wifi.

One of my clients who is retired from the Foreign Service, learned how to use Skype so he could stay in touch with his friends all over the world for free.

All of the features of Skype are free, except calling people on regular telephones. However, Skype phone calls are a lot less expensive than traditional long distance calls.

How to Use Skype

Skype is a free download from the iOS App Store and the Google Play Store and is already installed with Windows 10 and Window phones. (It’s owned by Microsoft.)

You need to have an account to use Skype. You can set up a free account or, if you already have a Microsoft account, you can just log in with that.

On iPads, iPhones, Android phones, and Android tablets, each version of Skype will look a little different but the functionality is the same. There are just a few minor differences on each device

When you login you will see three screens

  1. RECENT- shows the most list of people most recently talked to
  2. FAVORITES – shows the contacts you have marked as favorites
  3. PEOPLE – is your list of people you can call on Skype. They have to have an account also and they have to agree to be connected with you.

To Add a Contact

Search for the person in the Skype database. There are millions of people in the Skype database and lots of people with the same name…even unusual names. It’s amazing!

Therefore, the quickest and easiest way to find people is to search for their unique Skype name. Email address work sometimes too because there aren’t duplicates of those but it’s really easier to ask your person for their skype name.

When you find them, tap the button that says “add people.” Then tap “send a contact request.”

The person’s name will show up on your contact list but, they will not show up as online and accessible until they have accepted your request.

After they accept your request, you will be able to see their status next to their name, which lets you know when they are online for you to call them.

Note: some people leave the Skype app open all the time to receive calls. Other people text or email each other to set a time and then open the app. It depends on how often they use it.

To make a call

Select a contact and you will see buttons at the bottom of the screen. You can choose to do a video call or an audio call. They both work pretty much the same. Tap on the button for audio or video. The camera starts running right away so you can frame up your shot while you wait for the other person to pick up.

After you start talking, the buttons at the bottom of the screen will fade out of the way, but when you tap on the screen, they’ll pop up again.

You can mute and unmute your audio by hitting the mute button.

You can disable the camera by hitting the camera button if you want to talk and see them without them seeing you.

When you’re done, just hit the red hang up button.

To receive an incoming call

The app will make a sound and you will see a choice of buttons.

If you don’t want to answer a call, you can just hit the red button.

If you want to answer but only want to use audio, then hit the green button in the middle.

To see video and hear audio, hit the camera button.

To hang up, tap on the screen to bring up the controls and hit the red button

You can also use Skype to have a text chat.

On the screen, with a contact’s information, tap on the field that says “type a message”. Type and then hit the Send button. When he responds, you’ll see his response pop up.

Calling regular telephones

This feature is particularly useful when you’re traveling to a place where you won’t have a cellular phone connection, but you will have wifi.

This is called Voice Over IP, or VOIP. Using this feature, you can call a regular phone as long as you can connect to Skype on your mobile device.

This is the one feature that is not free but Skype is much less expensive than traditional long distance rates. To get an idea of the pricing options, check out their website. http://www.skype.com/en/

You can login to your Skype account on the website and add Skype credit to your account.

Or in the app on your mobile device, you can hit the “my account” button (top right), and there’s an option for “Skype credit”. This way, it’s an “in-app” purchase and it will be charged to your iTunes account or Play Store account. It will ask for your password for confirmation. Then hit “Buy”.

To make a call to a regular phone

At the bottom of the screen, there’s a dialer button and you can just dial a regular phone number. Also, there’s a button at the top that links directly to the address book on your device so you can find the person and tap on the number. When you hit the phone button at the bottom, it will dial. When he answers, you will be having a conversation just as if you were using a regular telephone. To hang up, just hit the red button at the bottom

Skype is a great app for video and audio calls because it runs on all mobile devices and computers no matter what platform. Group video calls are not available on mobile devices but video calls to individuals work.

I hope you will try this and enjoy it. If you need help, just let me know.

Please share this with your friends and relatives. Your referrals are the heart of my business and my mission is to help people more fully enjoy the many benefits of modern technology.

Thanks,

Mardi

This is a great workshop by Dominique Fruchtman. I’ve taken it several times. I wish everybody would take it. Networking would be so much more fun for all of us.

Source: http://myemail.constantcontact.com/How-s-YOUR-Elevator-Speech–.html?soid=1109091350109&aid=LE_7yWEfxxg

Convenient & Affordable New Service for You!

Convenient & Affordable
New Service for You!join.me

From time to time, clients have said they wished they could have me on a “retainer” to answer a quick question or get them out of a jam.  We have discussed a subscription service where people would pay a monthly fee, but most people wouldn’t need help every month. This week, the subject came up again and my clients said they would love to be able to “pay as needed”  They suggested that I charge $60 hr. (to keep the math simple) and bill in 15 min increments (to make it worth my time).  I thought it was a great idea and a real win-win solution. I’m excited to be offering this this as a new service.

I will be happy to answer your questions on the phone, by remote access into your computer, or by email. This is a great option for people who need some help, but don’t need a whole one-hour appointment in their home.  Bring me all those niggling questions and frustrations and let’s get you back to full enjoyment of your techie tools.  Call me today for an appointment!

Now Offering – Remote Tutoring!

Now Offering – Remote Tutoring!

join.meI’m now offering remote tutoring on your computer or tablet for $50 hr.  

I had hoped to do smart phones and iPods too, but there isn’t an app for that yet.  For now, we can do your computers and tablets and there’s lots of fun things to learn on those.

It’s really easy!  You go to join.me, enter my code and join me for our meeting on your device.  I will be able to use your curser and show you how to do things. Then you can take “the Presenter role” and show me.  I will watch and coach as needed.  I think you will really enjoy it.  Call for an appointment today and try it.

Amazing Uses for Photos

Amazing Uses for Photos

This past week I did a lot of instruction in photo management and it wasn’t with vacation photos as you would expect for this time of year.  Of course, the techniques are the same but it’s amazing how many interesting things clients are doing with photos.

Even more important to me, is that three wonderful clients have a more positive attitude toward technology and their ability to use it.  They are excited with the work they have accomplished, are eager to do more and are using technology to build their businesses.  These success stories light up my life and I’m so grateful for the opportunity to help.

53885 Avenida Martinez, La Quinta, CA 92253 Photo 1

Marcia, a busy Realtor learned how to get photos from her camera to her computer automatically, and how to quickly upload professional listing photos from her photographer’s website to her listing in the MLS.

Marnell relaxes at home.

Marnell, an enthusiastic, Yoga instructor learned how to get photos from her smartphone into her computer, upload the photos to her Facebook page, her Twitter profile and her business website, and use Google images to get the logos for her Chair Yoga class. YogaWithMarnell.com

Fairy Taking A Bath

Mahara, a gifted artist, learned how to create an online portfolio for 80 amazing and beautiful fairy paintings, and send it to a publisher.  Best of all, she gained confidence in her ability to use technology. She is feeling really good about her accomplishments instead of feeling afraid she wouldn’t remember how to do it.  She has uploaded additional pictures on her own and shared her portfolio with friends.  Now she is prepared to share her art with the world, and, hopefully, make some income from it.  So exciting!

Would your life, or the life of someone you care about, benefit from learning about photo management?   I’m here to help and I promise to make it as easy and enjoyable as possible. Call or email me ASAP.  You’ll be glad you did. (And I always send a thank you gift for your referrals.)

Looking forward to hearing from you…

In Joy,

Mardi

I teach online dating technology

Love is in the air!  Recently, I’ve been honored to help two clients set up their online dating profiles and learn how to use dating websites.

Actually, I’ve done this many times before, including taking photos of clients in various attire and teaching them how to upload the photos to their profiles. (Professional photos are better.  I recommend Jim Oliveri )

I’ve made quite a study of online dating, including taking some online courses and using the sites myself, so I’m able to share some great tips that will make the experience more effective and more fun.

Who do you know that wants to find the love of their life? Let me help them harness the power of modern technology to make it happen.  When done right, it really works.  Forward this email to them or have them call me at 760-3 4tutor.

Having A Computer is Like Having A Car

_MG_2157 copyThis Wednesday was my turn to present my business at the Desert Networking Professionals  (DNP) weekly breakfast meeting.  My topic was “Having a Computer Is Like Having a Car.”

I believe one of the reasons my clients are frustrated by their computers and gadgets is due to unrealistic expectations.  If you consider that having a computer is like having a car, you will have a different perspective.  First, you don’t even have to have a computer or car if you don’t want to.  Really…some people don’t have one.  However, you might think it’s a necessity for your lifestyle or your business.   If you choose to get one, there will be some training involved in learning to drive it.  There are rules you need to follow, or you’ll get into trouble.  You have to have insurance (back ups and anti virus protection), and, from time to time, it will need tune-ups, and repairs.  You can pay a professional to teach you to drive it and to do the repairs, or you can get a book or do research online and learn how to do it yourself.  It’s a choice.  If you choose to do it yourself, there is going to be a learning curve, some mistakes, and it’s going to take longer.  That’s just the way it is.  And you have choices.

I hope that this analogy will help everyone to have more realistic expectations and make peace with the ups and downs of the technology world.  I hope that everyone will have the insurance of backups and anti-virus protection.  I hope that everyone will choose to learn how to use the gadgets and gizmos and be able to function with ease and joy.  And, I recommend that you call a professional when there are problem or questions.  After all, having peace and joy in our lives is all about expectations.  Let’s be realistic, do the few things that need to be done, and focus on enjoying the many benefits of computer technology.

If you need help with any of these things, please let me know.  I promise I will make it as easy, fun, painless  and affordable as possible.

_MG_2151 copy

Presentations for Service Groups and Clubs

I love to share about my work, so I’ve started doing speaking engagements for groups.  I will be speaking at two Rotary Club luncheons in May.

If you are a member of a group that would like me to do a presentation, please let me know.  Some topics that might be of interest:  “An overview of the latest computers or Gadgets,” “What is The Cloud and Why Should I Care?”,  “Do I Really Want or Need a Tablet?”

Tell me your suggestions for topics in the comments below.

Thanks,

Mardi

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